A little help,
when you need it.
Support and privacy inquiries: info@anytimenotes.com
Good Marketeers operates under Venture Loop Inc., based in Ontario, Canada. We do not promise a fixed response time.
Keep your notes safe
Before changing phones or reinstalling, finish saving and create a full encrypted backup. Keep another copy outside the phone and retain its password. Readable exports are an additional fallback, not a complete backup.
A save or restore failed
Keep the app and its data. Check free storage and file-provider access, then retry. Do not uninstall or clear storage to fix an error. Restore adds copies without overwriting existing notes.
A protected note will not unlock
Use Android authentication or the recovery password you set. Support cannot reset that password or reconstruct a deleted notebook. Old backups retain their original password.
Sync cannot connect
Both phones must be ready and directly reachable. Tap Sync now on both. A QR code establishes identity and addressing; it cannot bypass router or mobile-network restrictions.
Premium and purchases
Use Restore in the app with the Google Play account that acquired Premium. Notebook backups do not transfer a purchase. For refunds, follow Google Play’s current refund process or contact us for guidance.
What to include in an email
Tell us your app version, phone model, Android version, steps you took and any visible support code. Use a made-up example. Never send passwords, device PINs, payment-card information or private notebooks. Opening an email link creates a draft; it does not send automatically.
We retain support correspondence for as long as reasonably necessary to handle inquiries, maintain relevant support records, resolve disputes, and meet legal obligations. Retention depends on the purpose and circumstances; we delete or anonymize personal information when it is no longer required, subject to applicable law. See our privacy policy.